Relationship Manager, Int'l Org, Public Sector Group at Standard IBTC Bank

Standard IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

If you are really committed to building your future career, then you need to work with a bank that has earned an unrivalled global reputation for trust, innovation, and service. As the largest bank in Africa, we now operate in 38 countries worldwide focussing on emerging market opportunities

Standard IBTC Bank is recruiting to fill the vacant position of:

Job Title: Relationship Manager, Int'l Org, Public Sector Group
Job ID: 12658

Location: Nigeria

Employment Type Full Time - Permanent

Position Description
Main Purpose of the Job

• Owns the client relationship with the bank
• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank’s products and services
• The main focus of the role is to sell the Bank’s products with a view to ensuring that the best solutions are given to the client in a value adding way.
• Win new IO relationships - the Embassies, Local & International NGOs, Bi-laterals etc
• Manages IO client portfolio and client relationship to maximize cross selling revenues and client profitability.
• Responsible for liaising with Credit Department (if necessary), providing inputs during credit origination, evaluation and the execution of credit offers.
• Prospecting for new IO clients.
• Manages client budget across all products as approved and also ensuring organic growth through new transactions.
• Liaising with product houses to facilitate new opportunities for both new and existing Clients.
• Manages and Monitors Client account utilization across asset classes and ensures risk management on all client accounts.
• Providing strategic and tactical planning on client’s account by preparation and updating of account plans.
• Responsible for providing information to all internal stakeholders as regards the position of clients within the industry based on client & market knowledge (Get acquainted with key socio-economic indicators within Nigeria & Globally).
• Responsible for managing client service team within the assigned sector in ensuring optimal products utilization, cross selling & effective service delivery according to the set targets.
• Review and analyse client’s financials as well as other relevant reports in order to fully understand the client’s business and needs.
• Support the TB / TSE in the actualization of motivations for changes in pricing, deferrals and sign off on excesses on facilities.
• Preparation of account plans to project client’s performance and position within the industry with a view to further drive business opportunities.

Key Performance Measures

• Meets financial targets
• Works within agreed turnaround time for all processes
• 100% Customer Retention
• 80% Customer Satisfaction (Customer satisfaction survey)
• Minimum Multirater Score
• Cross sell Ratio
• Asset Utilization
• Actual number of new customers

High Dimensions of The Job

• High relationship management of the Clients
• Matrix relationship within the group
• Interface with all product houses
• Should create a wide sphere of influence within the organizations.

Import Ant Relationships

• Liaise with all product houses – Internal Relationship
• Liaise with CIB Research team for sector research
• Required to demonstrate strong leadership, communication, negotiation and interpersonal skills
• Contact person with the relevant Management Team member of Client Organizations – External relationship
• Liaise with relevant regulators
• Liaise with relevant industry counterparts
• Liaise with Credit (if necessary) for all credit facilities – Internal Relationship

Reports

• Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly)
• Preparation of monthly performance report with inputs from Business Mgt team
• Routine monitoring of all arrangement, with client to optimize outcomes

Problem Solving, Planning & Decision Making

• Strategic Advisor to the Client
• Make informed decisions on the appropriate solutions to Clients’ needs.
• Ability to escalate issues in a timely manner
• Should conduct root cause analysis as required.

Planning
Weekly, monthly and Yearly

Decision making

• Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.
• Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources

Required Skills and Qualifications
Knowledge

• Minimum Qualifications: B.Sc
• Knowledge of all Bank products and services
• Conversant with CBN regulations
• Products/services, local target market
• Technical skills required include computer literacy, sales skills, accounting/budgeting skills, risk management ability, credit evaluation skills

Experience

• Minimum of 5 years experience (depending on level)
• Experience as Trade sales executive, Debt solution analyst, Transactional Banker, Account Executive will be key for the job holder.
• Would require 3 months of full time training/exposure on the Bank’s products, services and processes. And would continue to have on-the-job-training (especially on new products / processes)

Required Competencies
Personal Competencies

• The jobholder should have good verbal and written communication skills, negotiation skills, pays attention to detail, methodical, diplomatic, able to handle pressure/conflict, result-orientated, good numerical ability, people management skills, team player, able to retain optimism despite setbacks, self-motivated.
• We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.

Application Closing Date
July 17th, 2014

How to Apply
Interested candidates should
Click here to apply